Last Updated: 18 December 2025
This Shipping & Delivery Policy applies to all orders placed on https://www.icovom.com (“Website”) operated by ICOVOM COMMERCE & WELLNESS PRIVATE LIMITED (“Company”, “we”, “us”).
By placing an order on our Website, you agree to the terms stated below.
1. SHIPPING PARTNERS
We have partnered with reliable third-party logistics and courier service providers to ensure safe and timely delivery of our products.
All products are securely packed using appropriate packaging materials to minimize the risk of damage during transit.
2. SHIPPING LOCATIONS
Currently, we deliver across India to serviceable pin codes only.
Delivery availability may vary depending on courier partner coverage and operational conditions.
International shipping may be introduced in the future, subject to additional terms.
3. ORDER PROCESSING & DISPATCH
Orders are generally processed and dispatched within 24–48 working hours, excluding Sundays and public holidays.
Dispatch timelines may vary during high-demand periods, sales, or unforeseen circumstances.
4. ESTIMATED DELIVERY TIME
Estimated delivery timelines range between 3 to 7 working days from the date of dispatch, depending on the delivery location.
These timelines are indicative and may be affected by factors beyond our control, including weather conditions, courier delays, or regional restrictions.
The Company shall not be held liable for delays caused by logistics partners or circumstances beyond its reasonable control.
5. SHIPPING CHARGES
Shipping charges, if applicable, are clearly displayed at the time of checkout before payment is made.
The Company reserves the right to revise shipping charges, offer free shipping on selected orders, or run promotional shipping offers from time to time.
6. ORDER TRACKING
Once your order is dispatched, you will receive shipment confirmation via email or SMS containing the tracking details.
You may track your order using the tracking link provided or through your registered account on the Website (if applicable).
7. DELIVERY ATTEMPTS
Our logistics partners will make multiple delivery attempts at the shipping address provided by you.
If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept delivery, the order may be returned to us.
In such cases, re-shipment or refund (if applicable) shall be processed as per our Return & Replacement Policy.
8. PACKAGING & TRANSIT DAMAGE
We take utmost care in packaging products to avoid damage during transit.
The Company shall be responsible for damages occurring only during transit, provided the customer submits valid proof as outlined in the Return & Replacement Policy, including an unboxing video.
Damage claims raised after delivery without supporting evidence will not be entertained.
9. DELIVERY TIMING
Delivery timings are determined by logistics partners and are generally carried out during standard working hours.
Specific delivery time slots cannot be guaranteed.
10. CUSTOMER RESPONSIBILITIES
Customers are responsible for ensuring that:
Accurate and complete shipping address details are provided
Contact number remains reachable at the time of delivery
The Company shall not be liable for delivery failures due to incorrect or incomplete information provided by the customer.
11. FORCE MAJEURE
The Company shall not be held responsible for delay or failure in delivery due to events beyond its reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or logistics disruptions.
12. POLICY UPDATES
We reserve the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
Changes shall be effective immediately upon posting on the Website.
13. CONTACT INFORMATION
For shipping or delivery-related queries, please contact:
ICOVOM Customer Support
📧 Email: mp.official.b.e@gmail.com
📞 Phone: 9243110467
⏰ Timings: 10:30 AM – 5:30 PM