Last Updated: 18/December/2025
This Privacy Policy (“Policy”) describes how ICOVOM COMMERCE & WELLNESS PRIVATE LIMITED collects, uses, discloses, stores and protects the personal information of users accessing or using its website.
1. COMPANY DETAILS
ICOVOM COMMERCE & WELLNESS PRIVATE LIMITED
(CIN: U46529MP2025PTC078599)
Registered Office:
77A, Vrindavan Dham Colony,
Near Mahamrityunjay Gate,
M.L. Nagar, Ujjain – 456010,
Madhya Pradesh, India
GSTIN: 23AAICI3914N1ZE
Website: https://www.icovom.com
Throughout this Policy, the terms “Company”, “we”, “our”, “us” refer to ICOVOM COMMERCE & WELLNESS PRIVATE LIMITED, and “you”, “your”, “user”, “customer” refer to any person accessing or using the Website.
2. OBJECTIVE & APPLICABILITY
This Policy governs the collection, use, storage, processing and disclosure of personal information of users who browse, access, register, or make purchases on the Website.
This Policy applies only to information collected online through the Website and does not apply to offline data collection unless expressly stated.
3. CONSENT
By accessing or using the Website and/or providing your personal information, you expressly consent to the collection, use, storage, processing and disclosure of your information in accordance with this Policy, applicable laws and regulations.
If you do not agree with this Policy, you are requested not to use the Website.
4. PRODUCTS & BUSINESS SCOPE
The Company operates in the following categories:
Wellness & Herbal Products (including Shilajit Resin)
Ayurvedic & Herbal Products
Nutrition & Dietary Supplements
Beauty & Personal Care
General FMCG Products
(as applicable now or in the future)
5. PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
a) Information provided by you
Full name
Mobile number
Email address
Billing and shipping address
Postal code, city, state, country
Account login credentials
Order, transaction and payment details (processed via third-party gateways)
Communications with customer support
b) Automatically collected information
IP address
Browser type & device information
Pages visited and browsing behavior
Cookies and similar tracking technologies
c) Information from third parties
Delivery status and address updates from logistics partners
Payment confirmation from payment gateway providers
6. PURPOSE OF COLLECTION
Your personal information is collected and used for the following purposes:
Creating and managing user accounts
Processing orders, payments and deliveries
Customer support and grievance handling
Communication regarding orders, services and offers
Improving website functionality and user experience
Legal compliance and fraud prevention
Marketing, promotions and personalized offers (with opt-out options)
7. PAYMENT INFORMATION
Payments on the Website are processed through Razorpay and other authorized payment gateway partners.
The Company does not store or process card or banking details directly.
For Cash on Delivery (COD), only necessary delivery-related details are shared with logistics partners.
All payment gateways are PCI-DSS compliant.
8. SHIPPING & LOGISTICS
Orders are fulfilled through third-party logistics partners including Delhivery and others.
Personal information shared with logistics partners is limited strictly to what is necessary for order delivery.
Currently, deliveries are limited to India, with provisions for international shipping in the future.
9. COOKIES & TRACKING TECHNOLOGIES
The Website uses cookies and similar technologies to:
Improve website performance
Analyze user behavior
Remember user preferences
You may disable cookies via browser settings; however, some features may not function properly.
10. SHARING & DISCLOSURE OF INFORMATION
We do not sell or rent your personal information.
Information may be shared only with:
Payment gateway providers
Logistics and delivery partners
IT service providers (including Odoo platform services)
Legal or regulatory authorities when required by law
All third parties are bound by confidentiality and data protection obligations.
11. DATA STORAGE & SECURITY
The Website is built and hosted using Odoo platform services.
We implement reasonable physical, technical and organizational security measures to protect personal information against unauthorized access, misuse or disclosure.
Despite best efforts, no system is completely secure. You acknowledge that transmission of information over the internet carries inherent risks.
12. DATA RETENTION
Personal information is retained only as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.
13. USER RIGHTS & CHOICES
You have the right to:
Access and update your personal information
Opt-out of promotional communications
Withdraw consent (subject to legal obligations)
Requests can be made by contacting us using the details below.
14. CHILDREN’S PRIVACY
The Website is not intended for individuals below 18 years of age.
We do not knowingly collect personal information from minors.
15. THIRD-PARTY LINKS
The Website may contain links to third-party websites.
The Company is not responsible for the privacy practices or content of such websites.
16. GRIEVANCE REDRESSAL
In accordance with the Information Technology Act, 2000 and Consumer Protection Act, 2019:
Grievance Officer:
ICOVOM Customer Support
📧 Email: mp.official.b.e@gmail.com
📞 Phone: 9243110467
⏰ Available: 10:30 AM – 5:30 PM
We aim to resolve grievances within 15 days of receipt.
17. CHANGES TO THIS POLICY
We reserve the right to modify or update this Privacy Policy at any time.
Changes shall be effective immediately upon posting on the Website.
Users are advised to review this Policy periodically.