Last Updated: 18 December 2025
This Cancellation, Return and Replacement Policy (“Policy”) applies to purchases made on https://www.icovom.com (“Website”) operated by ICOVOM COMMERCE & WELLNESS PRIVATE LIMITED (“Company”, “we”, “us”).
By placing an order on the Website, you agree to this Policy in addition to our Terms & Conditions and Privacy Policy.
1. CANCELLATION POLICY
Orders can be cancelled only before dispatch.
Once the order is dispatched from our warehouse, cancellation will not be allowed under any circumstances.
Cancellation requests must be made by contacting our customer support immediately after placing the order.
The Company reserves the right to cancel any order at its sole discretion in cases including but not limited to:
Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Address or delivery issues
In such cases, the prepaid amount (if any) will be refunded to the original payment method.
2. NO RETURN / NO REFUND POLICY
Due to the consumable, wellness and hygiene-sensitive nature of Shilajit Resin and similar products:
👉 Returns and refunds are strictly NOT allowed.
Once delivered, the product cannot be returned, refunded or exchanged, except in the specific cases mentioned below.
3. DAMAGED / DEFECTIVE PRODUCT REPLACEMENT (ONLY EXCEPTION)
Replacement will be provided only if all conditions below are met:
Product received is physically damaged, leaked or broken at the time of delivery, AND
Customer provides a clear, continuous, unedited unboxing video starting from opening the sealed package, AND
Complaint is raised within 24 hours of delivery, AND
Product has not been used, consumed or tampered with.
If any of the above conditions are not fulfilled, the claim shall be rejected.
4. WRONG PRODUCT RECEIVED
In case a wrong product is delivered:
Customer must inform us within 24 hours of delivery
Clear images and unboxing video must be shared
Upon verification, a replacement will be arranged.
No refund will be issued where replacement is possible.
5. PROCESS FOR RAISING A REQUEST
To raise a replacement request, contact us with:
Order ID
Clear unboxing video
Images of product and packaging
📧 Email: mp.official.b.e@gmail.com
📞 Phone: 9243110467
Requests raised after 24 hours of delivery will not be entertained.
6. CONDITIONS WHERE NO REPLACEMENT / REFUND WILL BE PROVIDED
No claim shall be accepted if:
Unboxing video is not provided
Product has been used or consumed
Damage occurred after delivery
Delivery was refused by customer
Customer was unavailable during delivery attempts
Incorrect or incomplete address provided by customer
Claim appears false, misleading or fraudulent
7. REFUND TIMELINE (ONLY IF APPLICABLE)
If a refund is approved (rare & exceptional cases):
Refund will be processed to the original payment method
Processing time: 7–10 working days
8. COMPANY RIGHTS
The Company reserves the exclusive right to:
Accept or reject any return/replacement request
Ask for additional proof or information
Modify or update this Policy at any time without prior notice
9. CONTACT INFORMATION
Customer Support – ICOVOM
📧 Email: mp.official.b.e@gmail.com
📞 Phone: 9243110467
⏰ Time: 10:30 AM – 5:30 PM